Employee Engagement and Surveys

March 30, 2010

I came across this post on Mike Morrison’s blog and wanted to share it with our subscribers and clients.  Mike makes some very good points.  You can’t create an employee engagement or talent management strategy if you don’t understand the issues.  So often companies charge head with well-intentioned plans that fall short.  Instead of motivated, engaged employees they end up with a  skeptical and jaded workforce.  Much of this can be avoided if companies strategically hire people.  In short…

1) Understand the kind of people you need to grow profitably and competitively

2) Quit interviewing to validate resumes and start interviewing for performance predictability

3) Survey to understand the “real” workforce issues

5) Create a talent and retention strategy the accounts for generational issues and with an eye toward the future

Thanks Mike for the good info here ….

http://rapidbi.wordpress.com/2008/11/23/employee-engagement-the-solution-in-difficult-times/


Three Important Steps for Corporate Recruiting

March 11, 2010

In the article linked below, the writer discusses investments corporate recruiting should make today.  Investment #2, Invest time in thinking through how you recruit people today is the most significant on his list. The other two are dependent upon the conclusions reached after this time is spent.

Here’s some ideas to consider if a company invests this time:

  • If your interview questions are based on the candidate’s resume, you are missing the real questions.
  • If you are still using a “job description” to attract and then validate candidates, you are making the wrong decisions about people.
  • If your jobs have not been benchmarked, you don’t really know what the expectations should be.
  • If your interviewing team is still asking different questions from each other, you are missing great people.

Rethinking these issues, and coming to the right conclusions,  will guide corporate recruiting to create an effective attraction, selection, and retention strategy.

http://www.ere.net/2010/03/10/why-corporate-recruiting-may-be-doomed/#more-12040


How You Can Raise Employee Engagement

March 8, 2010

In the article link below, you learn that Canadian employees’ level of engagement has actually risen during the recession. In surveys these employees attribute “positive management, good company morale, and pay levels that have improved or remained steady” as the primary reason.

Sounds simple, yet so many employers miss this. In the U.S. surveys suggest as much a 51% of the workforce suffers from “warm-chair” attrition. This is when the body keeps showing up for work, but the mind is completely disengaged. Companies who have this epidemic need to change at least three areas of their talent management strategy:

1) The selection and hiring process: Mis-hires are too costly to not have a structured, objective process. Stop validating resumes in interviews and figure out what the job really requires.

2) On boarding that works: On boarding is not HR’s orientation meeting about the benefits paperwork! On boarding starts before the person’s first day on the job and continues during their first year. If you have a structured hiring process you can develop an “owners manual” for the new employee. This ensures quick and lasting employee engagement and productivity.

3) Multi-generational retention strategies: You don’t retain a Millennial like you retain a Veteran. Your managers have to understand what each of the four generations value at work and retention needs to me a serious management metric.

Here’s the article link: http://www.marketwatch.com/story/canadian-employee-loyalty-heightens-during-economic-recession-kelly-workforce-survey-reveals-2010-03-08?reflink=MW_news_stmp


Can you really Motivate employees?

March 3, 2010

“Employee Engagement” gets a lot of lip service, but very little action. This is the key to motivating and retaining a productive workforce.   More simply stated employees have a WIIFM attitude.  People are not going to work for the company’s reasons; they are going to work for their own reasons.  Unless company leaders can tap into those reasons they risk spreading the disease of “warm-chair attrition”.  This is the state of having an employed body in a chair, but the mind has long since quit the job.   It is the responsibility of corporate leaders to eradicate this disease from their organization.

This is easier said than done.  It is virtually impossible if managers and leaders don’t know who works for them.  Today four generations are working together, each valuing work very differently from the other.  Few companies have trained their managers on how to relate to a multi-generational workforce.  In the absence of any guidance, managers will motivate employees from their own perspective and needs, not from the employee’s.   We all laugh at the “Beatings will continue until morale improves” signs, but many employees perceive corporate retention strategies and performance management programs as just that!

The best solution is for companies to teach their managers about who works for them.  Teach them how each generation and individual employee values their work life.  When armed with this knowledge, companies can create an effective and profitable talent management strategy.  This would include everything from recruitment, HR management, to the on boarding process and employee retention.  If done correctly then employee morale won’t be a problem.  Once word gets around people will be clamoring to work for the company.


Creating Powerful Problem Solving Teams

March 3, 2010

One of the most effective and creative ways is  to create cross-generational teams .  There are two benefits to using this approach.  First, team members develop a greater appreciation for the power and perspective of the other generations.  Second, each generation will approach the problem from different aspects.  Their unique experiences will suggest possible solutions that might not be considered outside of a single generational perspective.

Managers will need to create these teams carefully.  There are certain ideal generational pairings that foster tremendous synergy.  Other parings will take more thought and guidance to be productive.


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