February 8, 2010
There are several principles that managers can employ to keep employees motivated during a downturn.
First, communicate twice as much as you normally would. There is a lot of anxiety, rumor, gossip, and stress among employees. They need to be kept informed about company performance, progress toward goals, and about their own performance. Keep the dialog open, informal, and frequent.
Second, make sure each employee knows how their contribution impacts the bottom line. Help them understand that what they do matters. Show them that doing better benefits the entire organization and makes the entire company successful.
Third, be sure managers understand the ‘WIIFM’ principle. Employees will only be motivated for their reasons, not management’s. Corporate leaders must know what their employees work for, what inspires them, and why they come back everyday. It will be different for each of the four generations working in your company, but it must appeal to them individually.
If you start with just an informal, conversational survey of your employee’s motivations, you’ll be off to a good start.
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Uncategorized | Tagged: employee, keeping good people, multi-generational workfroce, retention |
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Posted by Richard Yadon
February 3, 2010
An appreciative “Thank you” to Vincent Vanderbent for recognizing my answer as being the best in response to his LinkedIn question
“Employee retention: why do you keep inefficient managers and staff?”
It is a great question and the answer has eluded countless organizations. You can read the full question and my answer at the following link:
http://www.linkedin.com/answers/management/labor-relations/MGM_LBR/625840-23470066
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Uncategorized | Tagged: hiring best practices, job benchmarking, job descriptions, performance base hiring, retention, turnover |
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Posted by Richard Yadon
February 3, 2010
Few companies have taken notice of what’s happening today in their workforce. According to the Department of Labor, one Baby Boomer retires every eight seconds. That means that during one thirty-second Super Bowl commercial three senior sales people have left a company, or three CEOs have moved on, or three icons of corporate knowledge have moved to Florida, or three … well you get the picture. Never before has so much talent exited the workforce at such a rapid pace. The Department of Labor also predicts this will accelerate over the next ten to fifteen years. This depletion of talent, however, is not the biggest problem companies’ face. There is a much bigger challenge ahead and very, very few have any attack strategy.
Does your company understand there are 15% few workers in the generation behind the Boomers – Generation X? There will be fewer people to fill the Boomer’s shoes. This creates two levels of challenges for organizations; 1) Attracting the right people, and 2) sustaining high, cost effective productivity with fewer workers. While technology, efficiency, and process changes will help, quality and job “fitness” of the right people will have the most impact on profits and competitive edge. The need to do more with less simply becomes an overriding business priority.
Doing more with less starts to happen when company leaders understand which jobs drive profitability and competitiveness. It is impossible to create an effective strategy unless companies know who is going to implement the strategy. They should start by profiling the key positions. Scrap the old job descriptions. They don’t describe the position’s success metrics. When there are fewer people companies have to know who they are hiring before they hire. Companies need to know their real needs. It is too expensive to hire a person you know nothing about for a job you don’t really understand. Nail it down today.
Winston Churchill said, “I have nothing to offer but blood, toil, tears and sweat.” Although very inspirational, few leaders today believe that is all it will take to maintain profitability and competitive edge. Start by understanding who the company really needs and what the person needs to do to be successful. This is how companies get the right person in the right job at the right time. This is how they can do more, a lot more, with less.
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Uncategorized | Tagged: boomers, employee, employee turnover, hiring best practices, job benchmarking, keeping good people, performance base hiring, profits, selection, strategic employer |
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Posted by Richard Yadon
February 2, 2010
There was a recent discussion on Fox Business about raising the retirement age and the impact it might have on business. (Here’s the link – http://tinyurl.com/yetvhqr) What wasn’t included in the discussion was the impact on Corporate Knowledge. Corporate knowledge means profitability and beating the competition. But with so many Boomers retiring over the next 10 years, companies run the risk of a significant drain on this valuable resource. One solution – CONTRACTING!
When Boomers retire it creates a huge talent vacuum in the workforce. And although Boomers will retire, they don’t want to stop working entirely. In actuality, according to many studies, only a small percentage of Boomers (less than 20%) hope to never work again and a certain percentage even envisions the need to work full-time. So that opens the doors for part-time work and/or cycles of work and leisure. Companies can still access their corporate knowledge and skills through consulting relationships and contract projects.
This is also attractive to Boomers in that many are limited in their ability to relocate and are pressured to provide for their children or elderly parents. Some other important factors include the following:
1. Money—The ability to financially supplement a retirement plan or Social Security income is an important factor. Contractors are paid for every hour they work, and they are often paid at a very acceptable rate because of their experience and knowledge.
2. Flexibility—Flexibility is critical to these Baby Boomers, and contract staffing offers that option. They can set their own schedules, work as many or as few hours as they like, take the summer off or time at Christmas, arrange for job sharing, etc. The decision can be made based upon their own unique situations at home.
3. Health Care—Another consideration is health insurance. Although Boomers are healthier than they used to be, certain chronic conditions become more common and usually grow worse with age. And we all know that Americans are living longer than they used to.
What do companies say?
Studies show that older employees tend to be more loyal, detail-oriented, and reliable than younger people. In many cases, Baby Boomers provide a competitive edge because they already have a required skill or knowledge base to handle a specific task or project. Many companies actually try to recruit Boomers and retirees back into the workforce. They have the experience and expertise the client needs, plus if he/she is a retiree, they’re familiar with the company’s operation guidelines, internal procedures, etc.
Contract staffing is an excellent alternative for both the Boomers and companies.
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Posted by Richard Yadon
January 28, 2010
The current economy has driven many job seekers to desperation. They are applying to almost anything and everything. Employers are inundated with resumes, many from unqualified people. Wading through all the applicants can be costly and time consuming for any company. The downside to this activity is expending precious time and energy on unproductive efforts. The upside to this, however, is finding a jewel that a company can’t afford to through out! Since human capital is a company’s most important resource, Strategic Employers are compelled to do everything possible to surface, attract, hire and retain top talent. So what, and how, do you look for a needle in a resume haystack?
Here are five strategic tips to guide any team as they consider which resume to keep and which to discard:
1) First benchmark the key positions in the company that drive profits and give the company a competitive edge. These are the positions in which you MUST have the top talent. Then build a unique list of keywords for these positions and search the resume flood for only those that contain these keywords.
2) Look for a unique combination of skills/experience (for example, the actuary who has proven business development skills). Zero in on someone with a skill/experience background that is not normally found in the “typical” candidate.
3) People who have assumed progressive levels of responsibility at the SAME COMPANY should be moved to the top.
4) Discard any resumes that only list job tasks and responsibilities. Focus on the person who bullet-points tangible, quantifiable results achieved in difficult situations.
5) Outsource this entire resume sorting process to a firm who knows the top talent in your industry and who can quickly weed out resumes that don’t match. They can then deliver only the best for a company to work with.
Screening resumes for top talent is not the core skill of many companies or most HR departments. Every company needs top talent and top talent will be much harder to find in the coming year. Unemployment isn’t going to turn around overnight. Strategic Employers are putting plans in place today to be sure they find, attract, hire, and retain only the best in their industry. Use these five tips to start moving the best to the top of the list.
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Posted by Richard Yadon
January 11, 2010
With the coming of the new year HR professionals and strategic business leaders need to be ready for these changes:
1) Employers will be more careful about who they hire. They will be looking to add people who can clearly demonstrate one or a combination of the following:
- A unique combination of skill and experience not otherwise found in the typical candidate.
- People who can demonstrate tangible, quantifiable accomplishments in difficult situations.
- People who have achieved progressive levels of responsibility AT THEIR CURRENT COMPANY, not changing companies for promotions.
2) Employers won’t be taking chances on unknown candidate variables. They will spend more time and effort profiling their jobs. They won’t rely on old job descriptions. They will be benchmarking candidates against the known performers now at their company. Structured and consistent interview processes will also be used.
3) Finally, employers will need to embrace the multi-generational dynamics of the current workforce. This will require vastly different approaches to recruiting, selecting, developing and retaining their employees.
Start taking the steps today to implement these changes. Your profitability and competitive edge will depend on it!
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Posted by Richard Yadon
December 18, 2009
We are finding that many companies have hired below their standards over the past several years and need to upgrade people in their organizations. While this might sound harsh, it is a disservice to any employee to keep them in a job for which they cannot, or will not, excel. Other employees suffer as well when they see underperformance tolerated, or worse, when they have to take up the slack. As things tighten on businesses your competitive advantage will be the people you employ.
When you look at your employee pool what do you see? To you see a flock of eagles or a pond of ducks? How do you even know? Most businesses are too weighed down by bureaucratic momentum, lack of time, or lack of resources to objectively analyze their workforce. It is tough to say if you have eagles if you don’t know what one looks like. If you are still interviewing to validate a resume then you aren’t making objective decisions about who you hire. There is, however, one simple step any business leader, department manager, or supervisor can take that will help you determine which roles need some upgrading.
To understand what an eagle looks like you must profile your key jobs; those that have the most impact on your productivity, profitability, and quality. Job Profiling is a systematic way to analyze the needs and competencies that the A-level, player, the eagle, must have in the job. You want to objectively understand what an eagle should look like in any key position. Once you have the Job Profile you can establish a performance-based interviewing process that more accurately predicts success of a candidate.
If you need to upgrade now is the time to do it. Health Care Reform will likely be a reality in 2010 and its impact will be felt across all industries. Your business can’t afford to wait to put the right people in the right roles. Start upgrading and looking for your eagles today.
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Uncategorized | Tagged: health career professionals, hiring best practices, job descriptions, multi-generational workfroce, performance base hiring, strategic employer |
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Posted by Richard Yadon
November 18, 2009
We often hear about Performance Reviews and Performance Improvement techniques. Sometimes the Performance Review is called an Annual review or something similar. Performance Improvement plans are often associated with poor results or as the last step in helping an underperforming employee out the door. Both of these “performance” techniques are somewhat reactionary and only address past performance.
Strategic Employers adopt a different view when it comes to measuring and evaluating performance. They focus on evaluating an employee’s performance before they are hired! By creating a profile of the desired performance in advance of the actual hire, these employers are able to predict success and performance much more accurately. There are several methods to creating these profiles, but the time invested in the process has a significant ROI. For instance, more objectivity is injected into the interview process. Everyone involved works from the same set of criteria. This can greatly compress the time-to-hire and more quickly eliminate unqualified candidates. Another gain is increased retention of the employee. They are more effectively matched to a role that will allow them to excel, thus increasing their productivity and longevity.
The process is surprisingly simple, yet often missed by most organizations. Usually an outside party, detached from internal corporate politics, agendas, and preferences, can quickly guide a hiring manager through the profile process. From there a standard set of interview questions can be created and assigned to various members of the interview team.
Clearing understanding and documenting the successful results of any job in advance of the hire is much more than a job description. Strategic Employers bypass the traditional descriptions that outline what a person must have and focus more on what they must do to be successful. This process is a better predictor of hiring success and increased retention.
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Uncategorized | Tagged: employee turnover, hiring best practices, keeping good people, performance base hiring, retention, selection, strategic employer, turnover |
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Posted by Richard Yadon
November 4, 2009
This Wall Street article is an excellent example of the kinds of issues Strategic Employers embrace and leverage for retention. A good chunk of the corporate management corps will have to deal with aging parents. They will look for employers who recognize and support this need when it arises. How companies react to this issue will also be closely watched by the younger generations. They know that one day it will be their turn and they especially want to associate with employers who allow them to integrate their lifestyle with the demands of work. As the labor pool shrinks and top talent becomes harder to find, Strategic Employers will have to pay attention to these issues if they want to attract and keep good people.
http://online.wsj.com/article/SB10001424052748704317704574501891316541578.html
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Uncategorized | Tagged: Aging parents, boomers, innovative benefits, keeping good people, multi-generational workfroce, retention, strategic employer, turnover |
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Posted by Richard Yadon
October 21, 2009
Strategic Employers give more than just lip service to employee empowerment. They know that the best people are looking for this, particularly workers in Generation X and the Millennials. Last week I wrote about the first five of ten employee empowerment tips. Here are the rest….
6) Glory through delegation – don’t just give your employees the “grunt” work, give them an opportunity to shine with important tasks and jobs as well.
7) Demonstrate that problems are caused by faults in the system, not by faults in people. Let your employees solve the problems by changing the systems, not their co-workers.
Feedback, feedback, feedback – do yourself a favor and tell your people how they are doing and tell them often.
9) Recognize and reward your people when they do something through their empowerment.
10) Provide direction by asking lots of questions.
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Uncategorized | Tagged: boomers, employee, employee turnover, generation y, hiring best practices, keeping good people, millennials, multi-generational workfroce, retention, strategic employer, turnover |
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Posted by Richard Yadon